United Airlines restricts AI bots over security

United Airlines is restricting AI bots from its digital platforms to protect data security. The carrier warned that sharing credentials with third-party assistants risks unauthorized account changes and regulatory issues.

Insights:
A United Airlines airplane taxis after landing at Fort Lauderdale - Hollywood International Airport, in Fort Lauderdale, Florida, U.S., April 23, 2026. REUTERS/Marco Bello

United Airlines will block AI agents from its digital platforms to protect data security, restricting automated booking tools. The carrier joins a growing wave of corporations setting boundaries against AI assistants that autonomously manage consumer travel. The restrictions highlight rising corporate friction over data privacy and automated transactions as autonomous assistants proliferate.