Privacy Policy
Effective Date: 8 October 2026
This Privacy Policy is issued by IUX24 MEDIA - FZCO (“IUX24”, “we”, “us”, or “our”) to explain how we collect, use, disclose, transfer, store, protect, and otherwise manage your personal data when you access or use our Services, including the website, news content, information and analytics systems, artificial intelligence (“AI”) features, Portfolio Services, and other related services or features (collectively, the “Services”).
This Policy applies to persons who access or use IUX24 Services, as well as persons who contact or have a business relationship with IUX24 where IUX24 processes their personal data.
Applicable Law
IUX24 processes personal data in accordance with data protection laws applicable to IUX24 and the relevant processing activities, including the data protection laws of the United Arab Emirates and the laws of other jurisdictions as applicable.
Where applicable law provides additional rights or obligations, IUX24 will comply with such requirements to the extent applicable.
Personal Data We Collect
IUX24 collects personal data to the extent necessary and relevant to the provision of the Services, our operations, and the purposes described in this Policy. The types of personal data we may collect depend on the Services and features you choose to use and may include:
Account and Contact Information, such as your name, email address, information used to create or manage an account, login-related information, and information received from Social Login services you choose to use.
Subscription and Payment Information, such as your service plan, subscription status, amount, payment status, transaction information, and other information relating to payment for Services. IUX24 may receive such information from Users or relevant payment service providers.
Usage and Technical Information, such as IP address, Browser type, operating system, device, language, region, Time Zone, access time, pages viewed, searches, clicks, Session information, Error information, and information regarding use of or interaction with the Services.
User Interests and Preferences, such as news categories, financial topics, assets, or content that you follow or are interested in, together with settings and preferences relating to your use of the Services.
Portfolio and Connected Broker Account Information. When you choose to use the Portfolio Services, we may receive information relating to the Broker account you choose to connect, such as account information, assets and holdings, balances, account history and activity, trade order information, and information regarding Portfolio value or performance. The type and availability of information may vary depending on the Broker and relevant connectivity service.
Information Relating to AI and XurveAI, such as questions, messages, instructions, Prompts, information or content submitted to AI features, and contextual information necessary to provide the feature you request. Where you use XurveAI together with Portfolio Services, this may include Portfolio information relevant to the relevant request or analysis.
Information You Contact Us About or Provide Directly, such as information submitted through forms, support requests, business communications or coordination with IUX24, complaints, data-rights requests, or other communications with IUX24.
Information from Third Parties. We may receive information from third-party services or sources relevant to the Services you choose to use, such as Broker account connectivity providers, market data and news providers, analytics providers, or Social Login services, depending on your settings and actions.
Sensitive Personal Data
IUX24 does not intend to request or collect sensitive personal data through our Services, and Users should not submit such information through the Services.
If IUX24 receives sensitive personal data unintentionally or beyond what is necessary, IUX24 may delete it, restrict its processing, or take other appropriate measures.
Purposes of Processing Personal Data
IUX24 may collect, use, and process personal data for purposes relating to the provision of the Services and our operations, including:
- Providing and administering the Services
to create and administer accounts, manage login, subscriptions and payments, provide Services and functions selected by Users, including Portfolio, XurveAI, and AI features, and respond to requests and provide related support. - Personalizing, developing, and improving the Services
to tailor content, information, and user experience to Users’ interests, settings, or usage; understand and analyze usage; monitor performance; correct errors; and develop or improve the Services. - Security and prevention of misuse
to maintain the security and reliability of the Services, including detecting, preventing, investigating, or addressing fraud, unauthorized access, breaches of terms, or potentially harmful activity. - Contact, communications, and marketing
to communicate about accounts or Services, respond to questions, requests, or complaints, provide information or changes relating to the Services, and send communications regarding IUX24 Services, content, activities, or offers, including marketing communications. - Legal compliance and protection of rights
to comply with laws, orders, or requirements of competent authorities and to establish, exercise, or defend the lawful rights and interests of IUX24 or others.
Legal Bases for Processing
IUX24 processes personal data on an appropriate legal basis depending on the nature and purpose of the processing, which may include:
Performance of a contract or steps taken at your request, where processing is necessary to provide a Service or function you request, such as account administration, Portfolio Services, or XurveAI Services.
Legitimate interests, where processing is necessary for operations, security, prevention of misuse, improvement of the Services, or protection of the rights and interests of IUX24 or others, taking into account the rights and interests of data subjects under applicable law.
Compliance with legal obligations, where processing is necessary to comply with laws, orders, or requirements that IUX24 is required to follow.
Consent, where applicable law requires consent. You may withdraw consent subject to the conditions and rights provided by applicable law.
The legal basis applicable to each type of processing may vary depending on the Service, feature, context, and applicable law.
Processing by AI and XurveAI
IUX24 uses artificial intelligence systems and related technologies, including XurveAI, to support various IUX24 Services and functions. Information submitted by Users or made accessible through such functions may be processed to provide the Service or function requested by the User, including to operate, monitor, evaluate, and improve the performance, accuracy, security, and reliability of the systems for the purposes described in this Policy.
When a User chooses to use XurveAI or AI features together with Portfolio Services, relevant Portfolio information may be processed as context to generate information, explanations, analyses, or outputs based on the function selected by the User.
IUX24 may use external technology or AI system providers to support such processing. Information disclosed to or made accessible by such providers will be limited to what is necessary for the provision of the Services and relevant purposes.
IUX24 has a policy not to use personal data or Portfolio information processed through AI features to train general-purpose or foundational AI models and seeks to use external AI provider services and settings that restrict such information from being used to train or improve the providers’ models.
Processing through XurveAI and the AI features described in this Policy is not intended to make automated decisions that produce legal effects or similarly significant effects on Users.
Disclosure of Personal Data to Third Parties
IUX24 does not sell, rent, or exchange Users’ personal data for the commercial benefit of third parties. However, IUX24 may disclose or make personal data accessible to third parties to the extent necessary for the provision of the Services, our operations, and the purposes described in this Policy, which may include:
Service providers and partners supporting IUX24 Services, such as providers of technology, infrastructure, Cloud Hosting, data storage and analytics, communications, marketing, payments, security, and other related technical or operational services.
Providers relating to Portfolio and AI, such as Broker account connectivity providers or financial institutions, and AI or related technology providers, which may process information to the extent necessary to support Portfolio Services, XurveAI, and features selected by Users.
IUX24 may disclose personal data where necessary to comply with law, a court order, or a lawful request from a competent authority, including to establish, exercise, or defend rights and to prevent or investigate unlawful conduct, fraud, or security threats.
IUX24 may disclose or transfer relevant personal data in connection with a merger, corporate restructuring, sale or transfer of a business or assets, or a similar business transaction. Personal data will be handled in accordance with applicable data protection requirements.
International Data Transfers
In providing the Services, IUX24 may process, store, or transfer personal data to service providers or systems located in other countries or jurisdictions that may have data protection laws different from those of the country in which the User resides.
Where required, IUX24 will use appropriate measures for international transfers in accordance with requirements applicable to the relevant transfer.
Retention of Personal Data
IUX24 retains personal data for as long as necessary having regard to the type of data and purpose of processing, including the period during which a User maintains an account or uses the Services, the nature and necessity of providing the Services, security requirements, and monitoring or improving system performance.
Certain types of information may be retained for longer where necessary to comply with legal obligations, manage claims or disputes, or establish, exercise, or defend IUX24’s rights.
When personal data is no longer required, IUX24 will delete it, anonymize it, or otherwise handle it in accordance with IUX24’s data retention and deletion processes.
Data Security
IUX24 uses appropriate technical and organizational measures to protect personal data against loss, unauthorized access, use, alteration, disclosure, or destruction, taking into account the nature of the information and risks associated with the processing.
Such measures may include access controls, security of systems and communications, management of data-access rights, and measures to monitor, prevent, and respond to security incidents.
In the event of a personal data breach, IUX24 will investigate, contain, and manage the incident and will notify relevant authorities or affected individuals as required by requirements applicable to the incident.
Although IUX24 uses appropriate measures to protect personal data, no transmission or storage system can guarantee complete security. Users should therefore take appropriate care to secure their accounts, login information, devices, and personal data, avoid disclosing unnecessary information through the Services, and notify IUX24 if they become aware of or suspect unauthorized account access or use.
Cookies
IUX24 uses Cookies and related technologies to support operation of the website and Services, remember User settings and preferences, personalize experiences and content, analyze website usage and performance, and maintain the security of the Services. Cookies may be used by IUX24 or relevant third-party providers.
Certain Cookies are necessary for operation of the website and Services. Cookies that are not necessary for operation of the Services will be used in accordance with User settings or consent where required.
Users may manage or change Cookie settings through tools provided by IUX24 and may also manage, restrict, or delete Cookies through Browser or device settings. Disabling certain Cookies may affect functionality or the experience of using the Services.
Data Subject Rights
Users may have rights in relation to their personal data under applicable data protection laws, which may include the right to:
- request access to or a copy of their personal data;
- request correction of inaccurate or incomplete data;
- request deletion of personal data;
- request restriction of processing of personal data;
- object to processing of personal data in certain circumstances;
- withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal; and
- request receipt or transfer of personal data where applicable law provides such a right.
Users may exercise their rights or ask questions about personal data processing by contacting IUX24 through the channels specified under “Contact Information.” IUX24 may request additional information to the extent necessary to verify the identity of the requester and prevent unauthorized access, disclosure, or other handling of personal data.
Exercise of certain rights may be subject to conditions or limitations under applicable law, including where complying with a request may affect the rights and freedoms of others.
Users may have the right to lodge a complaint with a competent data protection supervisory authority if they believe that processing of their personal data does not comply with applicable law.
Marketing Communications
Users may opt out of receiving marketing communications from IUX24 using the unsubscribe mechanism specified in the relevant communication or another channel provided by IUX24. Opting out of marketing communications will not affect necessary notices regarding an account, security, or provision of the Services.
Children’s Privacy
IUX24 Services are not intended for persons under 18 years of age, and IUX24 does not intend to collect personal data from such persons. If IUX24 becomes aware that it has unintentionally collected such personal data, IUX24 will take appropriate steps to delete or restrict processing of that information without undue delay.
Changes to this Privacy Policy
IUX24 may update or amend this Privacy Policy from time to time to reflect changes to the Services, operations, technology, or relevant requirements.
When changes are made, IUX24 will publish the updated Policy through the IUX24 website or Services and indicate the latest update date. If a change materially affects the way IUX24 collects, uses, or discloses personal data, IUX24 will provide additional notice to Users through an appropriate channel.
Contact Information
If Users have questions, concerns, or requests regarding this Privacy Policy, the processing of personal data, or wish to exercise rights relating to personal data, they may contact IUX24 at:
IUX24 MEDIA - FZCO
DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: [email protected]