India GCC Model Shifts from Cost to Capability Amid AI Rise
India has evolved into the world's largest hub for global capability centres with over 2,100 units employing 2.36 million people. While the sector generates $100 billion in revenue, executives warn that rising wages and AI adoption are forcing a shift from low-cost support to high-value integrated operations.
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India's 2,100 global capability centers now generate nearly $100 billion in revenue as the sector shifts from low-cost support to high-value R&D. The workforce has grown to 2.36 million people, representing the world's largest hub for integrated corporate functions. Rising tech wages and AI adoption are forcing a transition toward capability-led growth over simple labor arbitrage.
