Meta Pauses Human Concierge Feature for Muse AI
Meta temporarily halted a test using human contractors to handle phone calls for its Muse artificial intelligence assistant following employee privacy concerns. The feature was designed to improve task success rates but drew internal criticism regarding data security.
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Meta Platforms tested human contractors to handle phone calls for its new personal AI agent, Muse. The feature aimed to boost call success rates up to 98% in the United States.
