HSBC Considers Cutting 20,000 Roles in Global AI Shift

HSBC is weighing cuts to 20,000 roles, or 10% of its staff. The bank plans to use AI to replace non-client facing positions in global service centers.

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HSBC Holdings plc is reportedly weighing a significant reduction in its global workforce, with plans that could see approximately 20,000 roles eliminated over the coming years. This potential move would represent about 10% of the bank's total staff, according to sources familiar with the matter.

The HSBC Bank logo is displayed in an illustrative photo from March 2023. REUTERS/Dado Ruvic/Illustration
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