Apple says some AT and T iPhone 18 Pro Max units need replacement
Apple confirms that certain AT and T customers experiencing cellular service loss on the iPhone 18 Pro Max must replace their devices. A new software update prevents future issues but cannot reactivate bricked phones.
Insights:
Apple confirmed that an unspecified number of iPhone 18 Pro Max smartphones used on the AT&T network require total hardware replacement after losing all cellular connectivity. The $1,299 flagship devices abruptly entered SOS mode, cutting off calls, texts, and data access for users.
