India central bank proposes stricter rules for debt recovery agents to protect borrower privacy

The Reserve Bank of India proposed new rules today to curb aggressive debt recovery tactics. These measures include call recording and privacy protections.

The Reserve Bank of India published a draft circular on February 12, 2026, proposing stricter rules for lenders that use external agents to recover dues. This policy-driven announcement introduces new conduct standards for recovery agents and aims to strengthen borrower-protection practices across India ININ. The central bank's proposal represents a significant shift in regulatory oversight, focusing on the methods used to collect outstanding debts and the responsibilities of financial institutions in monitoring their representatives.
A man speaks on his phone as he walks past the Reserve Bank of India (RBI) logo inside its headquarters in Mumbai, India, February 7, 2025. REUTERS/Francis Mascarenhas/File Photo
A man speaks on his phone as he walks past the Reserve Bank of India (RBI) logo inside its headquarters in Mumbai, India, February 7, 2025. REUTERS/Francis Mascarenhas/File Photo
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